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Certified Hospitality Educator – CHE Workshop

June 14 – 17, 2017
Certified Hospitality Educator – CHE Workshop
Saigontourist Hospitality College
23/8 Hoang Viet, Ward 4, Tan Binh District, HCMC, Vietnam

Memorable Events Of Elite Hospitality Group


September 20 – January 11, 2015
Vietnam Australia Advanced College (VAAC)
44 Nguyen Thi Minh Khai Street, District 1, HCMC

High School Programs

The Lodging Management Program (LMP) is an advanced, high school curriculum that immerses the student into the world of hospitality. This two year program will introduce students to the lodging industry and teach them the management principles that will enable them to achieve success in a hospitality leadership role. Completing this program will open many doors of opportunity and set the students on an exciting career path. The program includes an internationally recognized certification, created especially for the LMP curriculum.

Online Learning Program

Online Learning Program

Educational Institute (EI) online training provides online access 24 hours a day, seven days a week for hotels, restaurant, and academic institutions. The interactive online programs are flexible, convenient, and present a standard and consistent method of training all employees. The Internet-based training program benefits both management and employees. Management benefits from well-trained, skilled staff; employees benefit from high-quality training, which can increase their value on the job and advance their careers.


    1. CourseLine®

CourseLine® provides an interactive way of taking EI lodging hospitality management courses online for groups—academic or hotel industry. These courses are hospitality specific and are the same materials taught worldwide through our academic institution partners.


    1. What’s included with CourseLine®?
      • Progress reporting for trainers and management to monitor and assist in employee progress
      • Review quizzes and exams
      • Links to internet sites related to course topics
      • Case studies
      • Interactive activities Course completion certificates are provided to those who successfully complete the course final exam.


    1. Hospitality Line-level Skills Training

The Hospitality Line-level Skills Training courses provide a consistent training program for line-level employees, including:

      • Front Desk Representative
      • Restaurant Server
      • Guestroom Attendant


    1. CyberCinema®

CyberCinema® provides access to EI’s video training library, consisting of the following nine topics:

      • Front Office
      • Housekeeping
      • Human Resources
      • Risk Management
      • Sales and Marketing
      • Food and Beverage
      • General Management
      • Guest Services
      • Maintenance and Engineering


    1. Supervisory Skill Builders

The Supervisory Skill Builders (SSB) modular program is loaded with “need-to-know” information on how supervisors should carry out their responsibilities to management as well as employees. SSB helps supervisors meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them. Available topics include:

    • You as a Supervisor
    • Conducting Orientation and Training
    • Leadership
    • Handling Problems and Conflicts
    • Motivation and Team Building
    • Staffing and Scheduling
    • Improving Employee Performance
    • Effective Communication
    • Time Management

SSB Demo

Global Academic Program

Global Academic Program (GAP)

A Global Academic Program allows an organization to join an exclusive network of international hospitality schools and organization. A GAP license agreement satisfies a school’s needs by offering:

  1. International recognition for the school
  2. Up-to-date quality resources available in a full range of proven, timely educational materials,
  3. A variety of curricula ranging from areas of specializations to full diploma programs
  4. Flexibility in operations, schools calendars, and academic agendas with no requirements of conformity in establishing class time, size, supplementary materials, or special equipment
  5. Validation of instructor staff competency through certification of full time faculty
  6. Low cost licensing fees

Term of Agreement:

Five (5) years, with renewal provision

Use of EI Name and Trademarks:

Right to use the Educational Institute of the American Hotel & Lodging Association (AH&LA) name, logos, and trademarks in delivery of courses.

Other Privileges and Benefits:

  1. Availability of state-of-the-art methodology and hospitality education materials
  2. International recognition through EI name and network of licensed schools
  3. Access to a variety of proven hotel management curricula

Obligations of AHLEI:

  1. Certify full-time faculty members/eligible employees
  2. Perform a pre-license school inspection
  3. Make technical assistance available
  4. Maintain standards throughout the network of licensed schools
  5. Promote AHLEI name and products internationally

Giving Benefits to Students:

The GAP program assists the school in offering these benefits to students:

  1. Students will receive world-class training, and their EI credentials will have global recognition
  2. Numerous schools recognize EI credentials and transfer credits; over 1,200 schools worldwide use EI materials

* GAP License Agreement Application Form

Word_logoDownload GAP Application Form

Hospitality Education Management

Hospitality Education Management (HOED)

The Vietnam hospitality industry is demanding for professional education and training. Elite Hospitality Education is your winning partner. Our contemporary Best Practices and AHLEI programs will assist in the development of a qualified workforce that is prepared to handle the challenges of today’s fast-changing hospitality industry. We strive to prepare hospitality human resources for career advancement and offer opportunities for professional growth and development. We aim to generate satisfied recur customers to provide a stable retainer base and sufficient profit for expansion and sustainability.


Elite Hospitality Education exists to provide immediate and reliable technical assistance to local hospitality schools. We offer high quality solutions and results by providing prompt response and informed expertise.

Key to Success

  1. Marketing and Networking – getting the name out there “WOM”
  2. Responsiveness – Getting the right people for the right job
  3. Quality – Getting the job done right the first time
  4. Relationships – Developing loyal repeat customers
  1. Professional Certification

From guestroom attendant to general manager, professional certification offered by the American Hotel & Lodging Educational Institute is the lodging industry’s ultimate distinction of excellence. When you earn a certification, you benefit from:

    • Acknowledgement that you possess the skills and competencies required to succeed in the position you currently hold
    • Tangible recognition for your high level of experience and knowledge in the area of certification
    • Valuable opportunities for professional development and growth

Professional Certification HD

Mr. Albert Mendoza – Board of Advisory

pic-alAl Mendoza has more than 10 years of accomplishments in hospitality and real estate franchise development.   Mr. Mendoza has earned a reputation as an accomplished deal maker and detail-oriented sales executive with expertise in mergers/acquisitions, financial analysis, new business development, sales strategies and leadership.

Mr. Mendoza is a graduate of The School of Hotel Administration at Cornell University where he concentrated on integrating various management information systems.
As a former Vice President of International Development for real estate conglomerate Realogy Corporation, he was responsible for development of Century 21, Coldwell Banker, ERA, and Better Homes and Gardens real estate brands throughout Asia Pacific.  Mr. Mendoza has successfully initiated and completed numerous mergers and acquisitions, negotiated and signed over 40 U.S franchise agreement and several international master franchise agreements.

Prior to taking on this role, Mr. Mendoza served as the Senior Director of Franchise Sales in Southern California for Cendant, responsible for hotel franchise development throughout the Western U.S. region.  Prior to joining Cendant Mr. Mendoza financed, launched and operated an executive office facility in downtown Chicago serving as an incubator for high-tech small businesses.

Realogy Corporation (formerly Cendant Corporation) has honored him with numerous sales awards including Cendant’s 1999 Chairman’s Award for Rookie of the Year and 2002 Chairman’s Award for Salesman of the Year, Realogy’s 2004 Chairman’s Award for Rookie of the Year and 2007 Chairman’s Award for International Salesman of the Year.
He constantly attempts to improve his golf swing and enjoys hiking, snorkeling and kicking a soccer ball around with his sons.  He resides in San Diego, California.

Mr. Bryan Cheung – Board of Advisory

pic-bryanMr. Bryan Cheung acquired ten years of solid hotel-rooms division operations and management experience working for prestigious hotel groups such as the Shangri-la Hotels and Resorts and Hyatt International before returning to school and graduating from Cornell School of Hotel Administration in 1994. Upon returning to his hometown Hong Kong after graduation and prior to starting his career in academia, Bryan had worked for a hotel management company and the Peninsula Hotels Group. He obtained his MBA from Strathclyde University in 2000 and is presently working on his Oklahoma State University’s Ph.D. dissertation.

Bryan is a Senior Lecturer specializing in teaching spa operations and management. In the last fifteen years Bryan has taught and developed a wide range of modules from rooms division to leisure management. For years Bryan has heavily involved in either supervising his own team or collaborating with other teams of his department to prepare and go through many course validation and accreditation exercises. Bryan also helps his department upgrade its facilities by designing and overseeing different renovation projects, including a spa facility which is the first of its kind in Hong Kong. Lately he spearheaded the establishment of an alumni association for his department and devotes effort to keep it running smoothly.

Ms. Pham Thanh Ha – Chairwoman

pic-phamMs. Ha Thanh Pham currently serves as Chairwoman of Elite Hospitality Group. Beginning in 2000, Ms. Ha Pham served as a Committee member of VITA (Vietnam Tourism Association), HTA (Ho Chi Minh Tourism Association), Vietnam Foreign Enterprise Association, and HCM Hotel Association.  She has helped transform the Vietnam tourism industry though her 25 years experience in the hospitality sector with Saigon Tourist.

Ms. Ha Pham’s career started with Saigon Tourist in the Planning Department Headquarter Office where she served as Business Operations Manager and later promoted to Vice Director of Planning & Investment.   Her duties at Saigon Tourist included strategic planning, statistic planning, forecasting, business financial analysis of hotel operations, investment analysis for future projects development, and budgeting and evaluation of all the hotels and resorts belonging to Saigon Tourist.

Ms. Pham joined Caravelle JVC in 1998 where she served as a Deputy General Director.  Her duties for the 5 star hotel included managing the daily operations for all business units, managing and controlling the bottom line of the hotel, expanding the business unit in the gaming and entertainment sector, and building brand awareness for international clients as well as local business clients.

Ms. Pham obtained a Bachelor of Arts degree in Economic Micro Management at HCMC University and she also obtained a Bachelor of Arts in English from Foreign Language University of Hanoi.  Ms. Pham continues to strengthen her knowledge with higher learning certification in Market Research & Planning from Swinburn University Australia, Hospitality Management from Tape International Western Australia and Managing People from Gordon Institute of TAFE, Australia.