Online Learning Program

Educational Institute (EI) online training provides online access 24 hours a day, seven days a week for hotels, restaurant, and academic institutions. The interactive online programs are flexible, convenient, and present a standard and consistent method of training all employees. The Internet-based training program benefits both management and employees. Management benefits from well-trained, skilled staff; employees benefit from high-quality training, which can increase their value on the job and advance their careers.

1. CourseLine®

CourseLine® provides an interactive way of taking EI lodging hospitality management courses online for groups—academic or hotel industry. These courses are hospitality specific and are the same materials taught worldwide through our academic institution partners.

1. What’s included with CourseLine®?
   • Progress reporting for trainers and management to monitor and assist in employee progress
   • Review quizzes and exams
   • Links to internet sites related to course topics
   • Case studies
   • Interactive activities Course completion certificates are provided to those who successfully complete the course final exam.

1. Hospitality Line-level Skills Training

The Hospitality Line-level Skills Training courses provide a consistent training program for line-level employees, including:

• Front Desk Representative
• Restaurant Server
• Guestroom Attendant

1. CyberCinema®

CyberCinema® provides access to EI’s video training library, consisting of the following nine topics:

• Front Office
• Housekeeping
• Human Resources
• Risk Management
• Sales and Marketing
• Food and Beverage
• General Management
• Guest Services
• Maintenance and Engineering

1. Supervisory Skill Builders

The Supervisory Skill Builders (SSB) modular program is loaded with “need-to-know” information on how supervisors should carry out their responsibilities to management as well as employees. SSB helps supervisors meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them. Available topics include:

• You as a Supervisor
• Conducting Orientation and Training
• Leadership
• Handling Problems and Conflicts
• Motivation and Team Building
• Staffing and Scheduling
• Improving Employee Performance
• Effective Communication
• Time Management

SSB Demo

Global Academic Program (GAP)

A Global Academic Program allows an organization to join an exclusive network of international hospitality schools and organization. A GAP license agreement satisfies a school’s needs by offering:

1. International recognition for the school
2. Up-to-date quality resources available in a full range of proven, timely educational materials,
3. A variety of curricula ranging from areas of specializations to full diploma programs
4. Flexibility in operations, schools calendars, and academic agendas with no requirements of conformity in establishing class time, size, supplementary materials, or special equipment
5. Validation of instructor staff competency through certification of full time faculty
6. Low cost licensing fees

Term of Agreement:

Five (5) years, with renewal provision

Use of EI Name and Trademarks:

Right to use the Educational Institute of the American Hotel & Lodging Association (AH&LA) name, logos, and trademarks in delivery of courses.

Other Privileges and Benefits:

1. Availability of state-of-the-art methodology and hospitality education materials
2. International recognition through EI name and network of licensed schools
3. Access to a variety of proven hotel management curricula

Obligations of AHLEI:

1. Certify full-time faculty members/eligible employees
2. Perform a pre-license school inspection
3. Make technical assistance available
4. Maintain standards throughout the network of licensed schools
5. Promote AHLEI name and products internationally

Giving Benefits to Students:

The GAP program assists the school in offering these benefits to students:

1. Students will receive world-class training, and their EI credentials will have global recognition
2. Numerous schools recognize EI credentials and transfer credits; over 1,200 schools worldwide use EI materials

* GAP License Agreement Application Form

Download GAP Application Form

Hospitality Education Management (HOED)

The Vietnam hospitality industry is demanding for professional education and training. Elite Hospitality Education is your winning partner. Our contemporary Best Practices and AHLEI programs will assist in the development of a qualified workforce that is prepared to handle the challenges of today’s fast-changing hospitality industry. We strive to prepare hospitality human resources for career advancement and offer opportunities for professional growth and development. We aim to generate satisfied recur customers to provide a stable retainer base and sufficient profit for expansion and sustainability.

Commitment

Elite Hospitality Education exists to provide immediate and reliable technical assistance to local hospitality schools. We offer high quality solutions and results by providing prompt response and informed expertise.

Key to Success

1. Marketing and Networking – getting the name out there “WOM”
2. Responsiveness – Getting the right people for the right job
3. Quality – Getting the job done right the first time
4. Relationships – Developing loyal repeat customers

1. Professional Certification

From guestroom attendant to general manager, professional certification offered by the American Hotel & Lodging Educational Institute is the lodging industry’s ultimate distinction of excellence. When you earn a certification, you benefit from:

• Acknowledgement that you possess the skills and competencies required to succeed in the position you currently hold
• Tangible recognition for your high level of experience and knowledge in the area of certification
• Valuable opportunities for professional development and growth

Professional Certification HD