Global Academic Program – GAP

A Global Academic Program allows an organization to join an exclusive network of international hospitality schools and organization. GAP license is designed to help schools develop well-educated students in their pursuit of either an academic degree and/or academic certificate programs:

Privileges and Benefits:

• Offer EI courses, areas of specializations and diplomas
• Right to use EI name and trademark
• Availability of a full range of prove, up-to-date educational materials
• Flexibility in class size and meeting times
• Full range of supplemental materials including videio and CDs
• Students receive credentials recognized worldwide

Term of Agreement:

• Five (5) years, with renewal provision
• Use of EI Name and Trademarks:
• Right to use name, logos, and trademarks of the American Hotel & Lodging Educational Institute – EI

Other Privileges and Benefits:

• Availability of state-of-the-art methodology and hospitality education materials
• International recognition through EI name and network of licensed schools
• Access to a variety of proven hotel management curricula
• Access to an exclusive section that provides resources materials for license holders

Fees:

• Application fee
• License fee
• Annual maintenance fee

Obligations of EI:

• Certify full-time faculty members/eligible employees
• Perform a pre-license school inspection
• Make technical assistance available
• Maintain standards throughout the network of licensed schools
• Promote EI name and products internationally

Hospitality Education Management – HOED

The Vietnam hospitality industry is demanding for professional education and training. Elite Hospitality Education is your winning partner.  Our contemporary Best Practices and EI programs will assist in the development of a qualified workforce that is prepared to handle the challenges of today’s fast-changing hospitality industry.  We strive to prepare hospitality human resources for career advancement and offer opportunities for professional growth and development.  We aim to generate satisfied recur customers to provide a stable retainer base and sufficient profit for expansion and sustainability.

Commitment

Elite Hospitality Education exists to provide immediate and reliable technical assistance to local hospitality schools. We offer high quality solutions and results by providing prompt response and informed expertise.

Key to Success

• Marketing and Networking – getting the name out there “WOM”
• Responsiveness – Getting the right people for the right job
• Quality – Getting the job done right the first time
• Relationships – Developing loyal repeat customers

Professional Certification

From guestroom attendant to general manager, professional certification offered by EI is the lodging industry’s ultimate distinction of excellence. When you earn a certification, you benefit from

• Acknowledgement that you possess the skills and competencies required to succeed in the position you currently hold
• Tangible recognition for your high level of experience and knowledge in the area of certification
• Valuable opportunities for professional development and growth

Professional Development Program

The Professional Development Program developed by EI offers hospitality professionals a convenient and effective way to enhance their management skills and learn about the latest technology trends. This online suite of 25 professional development modules covers topics in the areas of leadership, human resources and technology within the hospitality industry. Each topic was chosen for its relevance to today’s hospitality professional. Each online workbook is designed to be completed in about one hour and is followed by a quiz. The Professional Development Program includes the following modules:

Leadership Series

• Branding
• Communication
• Building High-Performance Teams
• Motivation Through Leadership
• Conflict Management
• Continuous Improvement – Process and Tools
• Changing Nature of Leadership
• Managing Organizational Change
• Power and Empowerment
• Quality Service
• Time Management

Human Resources Series

• Discipline
• Evaluating and Coaching
• Hourly Employee Training Process
• Planning and Recruiting
• Selection

Technology Primer Series

• An Introduction to Hotel Systems
• Computer System Failure Contingency Planning
• e-Commerce: Frequently Asked Questions
• Food and Beverage Systems
• Hotel Technology Infrastructure
• Principles of Privacy
• Revenue Management
• Telecommunications in the Hospitality Industry
• The Fundamentals of System and Data Security

Workforce Development

The START (Skills, Tasks, and Results Training) program is a 180 hour curriculum intended to provide students with an overview of the lodging industry, followed by an in-depth look at the most common line-level positions at most hotels. Upon completion of this program, the student is ready to perform the acquired skills on the job. This course includes an internationally recognized line-level certification of the student’s choice, once the work requirement has been met.

• Career Development

Online Learning Program

Educational Institute – “EI” online training provides online access 24 hours a day, seven days a week for hotels, restaurant, and academic institutions. The interactive online programs are flexible, convenient, and present a standard and consistent method of training all employees. The Internet-based training program benefits both management and employees. Management benefits from well-trained, skilled staff; employees benefit from high-quality training, which can increase their value on the job and advance their careers.

• Course Line ®

Course Line ® provides an interactive way of taking EI lodging hospitality management courses online for groups—academic or hotel industry. These courses are hospitality specific and are the same materials taught worldwide through our academic institution partners.

• What’s included with CourseLine®?

• Progress reporting for trainers and management to monitor and assist in employee progress
• Review quizzes and exams
• Links to internet sites related to course topics
• Case studies
• Interactive activities Course completion certificates are provided to those who successfully complete the course final exam.

• Hospitality Line-level Skills Training

The Hospitality Line-level Skills Training courses provide a consistent training program for line-level employees, including:

• Front Desk Representative
• Restaurant Server
• Guestroom Attendant

• Cyber Cinema ®

Cyber Cinema ® provides access to EI’s video training library, consisting of the following nine topics:

• Front Office
• Housekeeping
• Human Resources
• Risk Management
• Sales and Marketing
• Food and Beverage
• General Management
• Guest Services
• Maintenance and Engineering

• Supervisory Skill Builders

The Supervisory Skill Builders (SSB) modular program is loaded with “need-to-know” information on how supervisors should carry out their responsibilities to management as well as employees. SSB helps supervisors meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them. Available topics include:

• You as a Supervisor
• Conducting Orientation and Training
• Leadership
• Handling Problems and Conflicts
• Motivation and Team Building
• Staffing and Scheduling
• Improving Employee Performance
• Effective Communication
• Time Management