Online Learning Program

Educational Institute – “EI” online training provides online access 24 hours a day, seven days a week for hotels, restaurant, and academic institutions. The interactive online programs are flexible, convenient, and present a standard and consistent method of training all employees. The Internet-based training program benefits both management and employees. Management benefits from well-trained, skilled staff; employees benefit from high-quality training, which can increase their value on the job and advance their careers.

  • Course Line ®

Course Line ® provides an interactive way of taking EI lodging hospitality management courses online for groups—academic or hotel industry. These courses are hospitality specific and are the same materials taught worldwide through our academic institution partners.

  • What’s included with CourseLine®?
    • Progress reporting for trainers and management to monitor and assist in employee progress
    • Review quizzes and exams
    • Links to internet sites related to course topics
    • Case studies
    • Interactive activities Course completion certificates are provided to those who successfully complete the course final exam.
  • Hospitality Line-level Skills Training

The Hospitality Line-level Skills Training courses provide a consistent training program for line-level employees, including:

    • Front Desk Representative
    • Restaurant Server
    • Guestroom Attendant
  • Cyber Cinema ®

Cyber Cinema ® provides access to EI’s video training library, consisting of the following nine topics:

    • Front Office
    • Housekeeping
    • Human Resources
    • Risk Management
    • Sales and Marketing
    • Food and Beverage
    • General Management
    • Guest Services
    • Maintenance and Engineering
  • Supervisory Skill Builders

The Supervisory Skill Builders (SSB) modular program is loaded with “need-to-know” information on how supervisors should carry out their responsibilities to management as well as employees. SSB helps supervisors meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them. Available topics include:

    • You as a Supervisor
    • Conducting Orientation and Training
    • Leadership
    • Handling Problems and Conflicts
    • Motivation and Team Building
    • Staffing and Scheduling
    • Improving Employee Performance
    • Effective Communication
    • Time Management
SSB Demo